SHIPPING & DELIVERY
Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your new home fragrances arrive safely and promptly at your doorstep:
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Free Shipping (7-14 business days): $0
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Standard Shipping (7-14 business days): $10
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Express Shipping (3-6 business days): $20
Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays). Since home fragrance items frequently contain fragile glass vessels, delicate reeds, or temperature-sensitive waxes, we take extra time to wrap and cushion each item with shockproof, heat-defensive padding before leaving our facility. You will receive a tracking confirmation email as soon as your package is on its way.
Q: Can I track my package? A: Absolutely! Once your package ships, we will send you an email containing a tracking number and a link so you can follow your order's journey directly to your home.
ORDERS & PAYMENTS
Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to make any changes to your shipping address, scent selection, or wish to cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.
Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.
RETURNS & FRAGILE BREAKAGE POLICY
Q: What is your return policy? A: We want you to absolutely fall in love with your new home ambiance! If a scent doesn't fit your space exactly how you imagined, you can return your items within 30 days of delivery for a full refund. For safety, hygiene, and resale reasons, all items must be completely unlit, unused, and returned in their original factory product packaging.
Q: My candle or diffuser arrived broken. What should I do? A: We pack our glass items with extreme care using drop-tested boxing methods, but rough transit handling or severe sorting impacts can occasionally happen. Please do not worry, your purchase is 100% covered. Take a quick photo of the damaged items showing the issue along with the shipping label on the box, and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.
PRODUCT & CANDLE CARE SAFETY
Q: What is "Wick Trimming" and why is it important? A: To ensure a clean burn and maximum scent throw, always trim your candle's cotton wick to 1/4 inch before every single light. This simple step prevents your flame from growing too large, eliminates black smoke/soot, and stops a mushroom shape from forming on the tip of the wick.
Q: How do I prevent my candle from "Tunneling"? A: When lighting your candle for the very first time, allow it to burn continuously for 2-3 hours until the wax melts completely across the top layer to the outer glass edges. This sets a "wax memory" for future burns, ensuring the candle burns down perfectly flat and preventing wasteful tunneling down the center.